Telecommunications

‘They’re liquidating us’: AT&T continues layoffs and outsourcing despite profits

The communications giant is expecting a windfall of $20bn in savings from Trump’s tax reforms, but has closed 44 call centers since 2011

Cindy Liddick had worked at the AT&T call center in Harrisburg, Pennsylvania, for 12 years before it closed earlier this month.

The former customer support specialist is among the more than 16,000 people in the United States who have lost their jobs at the communications giant since 2011, as it continues to shut down call centers to consolidate facilities within the US, or in favor of offshore alternatives in countries such as India, the Philippines and Mexico.

Related: Republicans tout their massive tax cut – but is it a boost or a bust? | Gene Marks

Related: Justice department to appeal against AT&T’s $81bn takeover of Time Warner

On the shoulders of all its employees, we’ve made the company extremely profitable

Related: US economy slowed in first quarter after Trump’s $1.5tn tax cuts

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