Fraud victim: ‘I’m deaf but the bank refused to talk to us’

Louise Harte lost £8,000 to scammers, but says Metro Bank’s customer service was ‘atrocious’

A profoundly deaf woman who lost £8,371 when fraudsters took over her mobile phone and used it to empty her bank account, says her faith in the banking system – and Metro Bank in particular – has been left in tatters.

Louise Harte, who only uses sign language to communicate, says two months on she still has no idea how fraudsters were able to convince staff at the network Three to hand over her service, and how they then accessed her bank account.

Related: Fraud: here’s how scammers get away with it

Related: Will victims of bank fraud now get a better chance of justice? | Patrick Collinson

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