Openreach overreach? Labour’s free broadband plan faces hurdles

Posted Posted in Technology, Telecommunications

Free broadband – indeed, an ultra-fast fibre service delivered to every household and business – sounds a highly popular idea. And Openreach, BT’s broadband division, is a deserving target for nationalisation, one could argue. The watchdog Ofcom has been regularly frustrated over the years by the company’s foot-dragging over the pace of fibre optic roll-out. […]

Broadband firms will have to compensate customers for delays

Posted Posted in Telecommunications

Broadband and landline customers will get money back from their providers when things go wrong from Monday – without having to ask. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts, Ofcom said. […]

EE and Virgin Media fined £13.3m for overcharging customers

Posted Posted in Telecommunications

Virgin Media and EE have been fined more than £13m by Ofcom for overcharging customers who cancelled their phone and broadband contracts early. Virgin Media immediately said it would appeal against the telecoms regulator’s “unreasonable, unjustified and disproportionate” £7m fine. EE, which was responsible for overcharging nearly 80% of the almost 500,000 customers affected across […]

Mobile phone firms could be forced to switch customer contracts

Posted Posted in Telecommunications

Mobile phone companies could be forced to automatically move out-of-contract customers to lower monthly tariffs, under new rules proposed by the telecoms regulator to stop consumers being overcharged for handsets. In the face of increasing pressure to reduce overcharging, Ofcom has called on the big mobile phone operators to be fairer and more transparent with […]