EasyJet’s grab of Thomas Cook spoils won’t be flying too high | Nils Pratley

Posted Posted in Telecommunications

You had to travel a long way down easyJet’s bullish trading update to find the main reason for the “positive momentum” in the business, but eventually it appeared. Thomas Cook went bust, which is very helpful if you’re a competitor. Naturally, management preferred to sing about factors under its control, such as artful teasing of […]

Mobile and broadband: UK’s best and worst providers revealed

Posted Posted in Technology, Telecommunications

TalkTalk and Tesco Mobile have been named as the UK’s worst broadband and mobile providers respectively in Ofcom’s latest customer service survey. The study by the media and broadcasting regulator, which looked at customer satisfaction, complaints and call-waiting times, found that for the third year running TalkTalk’s broadband customers received the worst treatment of any […]

Broadband firms will have to compensate customers for delays

Posted Posted in Telecommunications

Broadband and landline customers will get money back from their providers when things go wrong from Monday – without having to ask. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts, Ofcom said. […]

UK’s big broadband providers give ‘shoddy’ service – report

Posted Posted in Technology, Telecommunications

The UK’s biggest broadband providers are letting their customers down with shoddy service, according to a survey by consumer group Which?. TalkTalk and Sky were named as the worst suppliers. BT, Sky, TalkTalk and Virgin Media supply almost nine in 10 broadband customers, yet Which? said that “year after year” these were the providers that […]