Vodafone reports 50% rise in internet use as more people work from home

Posted Posted in Technology, Telecommunications

Vodafone’s internet usage has surged by up to 50% in some European countries as consumers shift to working at home and turn to services such as Netflix because the coronavirus is keeping families indoors. The increase in data comes from a wide range of activities, from children accessing educational material online, playing digital games and […]

Broadband firms will have to compensate customers for delays

Posted Posted in Telecommunications

Broadband and landline customers will get money back from their providers when things go wrong from Monday – without having to ask. Only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider, and even then, only in small amounts, Ofcom said. […]

UK’s big broadband providers give ‘shoddy’ service – report

Posted Posted in Technology, Telecommunications

The UK’s biggest broadband providers are letting their customers down with shoddy service, according to a survey by consumer group Which?. TalkTalk and Sky were named as the worst suppliers. BT, Sky, TalkTalk and Virgin Media supply almost nine in 10 broadband customers, yet Which? said that “year after year” these were the providers that […]

EE and Virgin Media fined £13.3m for overcharging customers

Posted Posted in Telecommunications

Virgin Media and EE have been fined more than £13m by Ofcom for overcharging customers who cancelled their phone and broadband contracts early. Virgin Media immediately said it would appeal against the telecoms regulator’s “unreasonable, unjustified and disproportionate” £7m fine. EE, which was responsible for overcharging nearly 80% of the almost 500,000 customers affected across […]